Cancellation Policy

You may cancel your booking with us any time before your scheduled date and time of pickup. This may be done using the SimiCab Mobile App / Website by logging with your registered credentials or by calling us anytime on the 24×7 Customer Care Helpline 7017178833.

However, you may be liable to pay cancellation charges under the following circumstances:

• if your booking is cancelled within 4 (four) hours of the scheduled pickup date and time, it shall be treated as a No-Show by the Customer. No refund shall be applicable in such cases and the entire Booking Amount/Advance shall be treated as Cancellation Charges.
• if your booking is cancelled prior to between 4 & 24 hours of the scheduled pickup date and time, a Cancellation Charge equivalent to 15% of the Booking Amount or the actual Advance amount received from the Customer, whichever is less, shall be applicable. The balance, if any, shall be returned to the Customer within 21 working days.

However, simicab.com maintains a Zero Cancellation Policy and this Cancellation Amount shall be credited to Customer’s SIMICABS account as simi Coins (Credits), which may be redeemed in part/full with any other simi Booking(s) in future. Usage of simi Coins shall be subject to term and conditions as laid down on our website www.simirental.com. A Customer may login to www.simirental.com, using his login credentials to check his simi Coins Balance.

If for any reason your driver takes too long to get to you then the cancellation charge will be waived in the event of a cancellation request made at your end.

If there is a No-Show from your end, i.e. you are not at the pickup location and/or your assigned Driver is unable to get in touch with you on your registered phone number on the scheduled pickup date and time, the Driver shall wait for a reasonable period of half an hour from the scheduled Booking time and thereafter may treat the Booking as cancelled with no refund.

The onus shall be on the Customer to inform simicab.com at least 24 hours before the time of departure, for any delays or rescheduling of departure time and seek confirmation from simicab.com about the availability of the car at such rescheduled time.

If your booking is cancelled after you have been matched with your driver and taxi, it shall be treated as NO SHOW by customer. NO REFUND shall be applicable in such cases and entire booking /advance amount shall be treated as cancellation charges.

For booking cancellation, you need to cancel the booking from your end through your registered mobile number through simicab customer account I’d. If face any issue please call us on customer support 7017178833 or mail at info@simirental.com with all details.

Refund Policy

In the event of cancellation of your booking, we shall be issuing a refund of the entire amount paid to us in advance for the given booking.

To request a refund, simply contact us with your booking details within thirty (30) days of your purchase. Please include your Booking ID (sent to you via sms and email after booking).

Optionally, please tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our offering and quality of service.

Refunds are usually processed within 21 days from the date of request and is limited to the amount paid to us in advance for the given booking.

Refunds are subject to Cancellation charges, if applicable (for details please refer to our Cancellation Policy above)