Cancellation Policy :
| Cancellation made anytime after booking | : | 5% of Trip fare. |
| Cancellation made within 24 hrs of Trip time | : | 10% of Trip fare. |
| Cancellation made within 5 hrs of Trip time | : | 15% of Trip fare. |
| Cancellation made after the trip time | : | No refund on advance made. |
| Cancellation made due to excessive luggage/ excessive person/ consumption of alcohol/ Exceeded waiting hours during pickup without informing the driver or the Support team | : | 5% of Trip fare. |
Important Instructions During a Trip :
1.) Your booking is subject to SIMI CAB Terms and Conditions.
2.) You will receive the cab details anytime before 2-3 hours of the trip time.
3.) Please check the vehicle number plate colour, number before boarding the cab and we shall not be responsible for travelling in any vehicle that is not commercially licensed or the cab details doesn’t match with the one we have assigned to you.
4.) Do not make any direct bookings with the drivers for future trips. We are not responsible for any happenings in any trip that is not booked directly through us.
5.) During one way trips, you can take short breaks up to 15-20 minutes for food or snacks. However if the time exceeds 20 minutes or if there is any sightseeing or waiting on the way, you will be charged Rs. 200/hour as waiting charges.
6.) One way drops are meant to pick you from your source location and drop you at the destination. No sightseeing or waiting at starting city or destination city is not appreciated. Any waiting or deviation (which are not mentioned during the booking) may result in chaos and waiting charges as the vehicles may be assigned to pick up another customer from your destination.
7.) For one way trips, always board the cab on time. The cab may wait for a maximum of 15-20 minutes during pickup (except for airport pickups if informed us about possibility of delay). If the customer failed to turn up after waiting for 15-20 minutes, waiting charges may apply or the driver may cancel the trip and rescheduling can be made only with an updated trip fare. Cancellation policies apply.
8.) You can cancel your reservation by logging into to our website. All bookings cancelled shall be subjected to our Cancellation policy.
9.) Always make sure the passenger and luggage, quantity/size are appropriate for the vehicle you book. Any excess luggage or passenger that the vehicle can’t carry, the driver may cancel the trip. Cancellation policies apply.
10.) Round Trips and Multiway trips doesn’t have any waiting charges. You can visit any places on the way. Extension of days may lead to change in Trip fare or driver allowance charges. One day means one calendar day (12am midnight to 11.59pm).
11.) You may ask the driver for identification to ensure you are riding with a proper driver. Drivers may ask for your identification too. Always carry an ID proof and please show, if the driver requests to confirm your identity. Failure to provide any identification will make your booking subject to cancellation. Cancellation policy applies.
12.) Things mentioned in Special Instructions are only a note for us to know your requirements. We will make sure to communicate them to the driver. However, We do not assure them.
13.) We assure only a category of a vehicle. You may get any vehicle on that category. We do not assure any specific car make or model.
14.) Parking charges, Airport Entry fees or any other form of Entry fees are NOT INCLUDED in the quotation. The customer is responsible for all such additional charges incurred during the trip. Any directly paid tolls, permit or parking bills has to be collected only from the driver directly from the driver during the trip.
15.) We provide only A/C cabs. However, for drives in hilly regions, the air conditioning may be switched off to prevent engine overload.
16.) Make sure you keep all the valuables only with you. Do not handover the valuables to the driver or keep in a carrier.
17.) Cabs are subject to delay of 10-15 minutes sometimes, due to the factors of climate or traffic. Always board the cab or plan the trip as early as possible as we are not liable for any compensation for the missing flight or missing sightseeing plans.
18.) Any issues, reach out to the support team and provide complaints and feedback once the trip ends through the feedback form you receive in your email. Have a good journey !
SIMI CAB General Instructions
1.) Do not use foul language inside the vehicle.
2.) Do not to share Your personal information with drivers.
3.) Do not smoke or consume alcohol inside the vehicle.
4.) Please wear seat belt and report to us in case of rash driving.
5.) Do not sell or promote other brands inside our platform.
6.) You are expected to keep Your belongings with You only. Drivers are not responsible for any kind of losses. However we will try our best to check with the drivers and help you further.
7.) You shall not carry your pets or any other animal(s) in the Vehicle.
8.) Always try to have a friendly environment with the driver and treat them good so as the driver always tries to do with you. This will make a trip memorable for both of them. Have a Happy Journey !
